Certification of FPC’s QMS and compliance with ISO 9001:2015 Quality Management Systems — Requirements
In 2019, FPC’s corporate quality management system received a uniform certificate No. 19.2511.026 dated 24 December 2019 (valid until 24 December 2022) of compliance of the following primary business processes with ISO 9001:2015 Quality management systems — Requirements:
- Passenger, baggage and unaccompanied baggage transport
- Passenger assistance, customer service, and carriage servicing and maintenance on long-distance trains
- Issuance and sales of travel and carriage tickets and documents
- Carriage servicing before a journey
- Carriage overhauls with service life extension (overhaul reconditioning)
- Depot repairs (DR)
- Stage one and two (KR-1 and KR-2) carriage overhauls
- Current repairs of coupled/uncoupled carriages
- Wheelset repairs
- Repairs of carriage components and assemblies
- Carriage maintenance and inspection (ТО-1, ТО-2, and ТО-3).
Key advantages of having a certificate of compliance with ISO 9001:2015 Quality Management Systems – Requirements:
- Image of a customer-focused company confirmed by state-level documents
- Confirmation of FPC’s compliance with global best practices in quality management by an independent certification body
- Increased passenger satisfaction driven by services provided in line with global quality standards
- Improved operational efficiency and performance of the corporate governance system
- Increased share value
- FPC’s higher score in bids (tenders) for the provision of auxiliary services held by Russian Railways and other customers.