Certification of FPC’s QMS and compliance with ISO 9001:2015 Quality Management Systems — Requirements

In 2019, FPC’s corporate quality management system received a uniform certificate No. 19.2511.026 dated 24 December 2019 (valid until 24 December 2022) of compliance of the following primary business processes with ISO 9001:2015 Quality management systems — Requirements:

  • Passenger, baggage and unaccompanied baggage transport
  • Passenger assistance, customer service, and carriage servicing and maintenance on long-distance trains
  • Issuance and sales of travel and carriage tickets and documents
  • Carriage servicing before a journey
  • Carriage overhauls with service life extension (overhaul reconditioning)
  • Depot repairs (DR)
  • Stage one and two (KR-1 and KR-2) carriage overhauls
  • Current repairs of coupled/uncoupled carriages
  • Wheelset repairs
  • Repairs of carriage components and assemblies
  • Carriage maintenance and inspection (ТО-1, ТО-2, and ТО-3).

Key advantages of having a certificate of compliance with ISO 9001:2015 Quality Management Systems – Requirements:

  • Image of a customer-focused company confirmed by state-level documents
  • Confirmation of FPC’s compliance with global best practices in quality management by an independent certification body
  • Increased passenger satisfaction driven by services provided in line with global quality standards
  • Improved operational efficiency and performance of the corporate governance system
  • Increased share value
  • FPC’s higher score in bids (tenders) for the provision of auxiliary services held by Russian Railways and other customers.